Clarksville, TN · Available for new opportunities

Hi, I'm Kody Guffey.
I make software
easier to love.

Technical Support Engineer

I've spent 4+ years bridging customers and engineering across SaaS platforms — building integrations, debugging the hard problems, and turning user pain into product improvements.

View my work Get in touch
01

About me

I'm a self-taught developer who built my first computer at 14 and fell hard for all things tech. That hardware curiosity turned into a love of software — and eventually into a career spent at the intersection of customers and engineering.

Being a developer myself is my biggest asset in support: I can read the code, reproduce the bug, and speak fluently with the engineers building the product and the customers relying on it. I'm a direct, empathetic communicator who'd rather de-escalate a problem than add to it — and I operate on a simple "see something, say something" philosophy when it comes to improving the product and the processes around it.

Originally from Richmond, VA, now based in Clarksville, TN.

02

Experience

  1. Customer Support Engineer

    Mar 2024 — Present

    Senior Place · Clarksville, TN

    • Build bespoke tools and integrations for customers — primarily data migrations and automations — to smooth product transitions and drive adoption.
    • Contribute code, documentation, and ongoing support for external SaaS integrations.
    • Design and maintain internal tools used by the product, support, and customer success teams.
    • Serve as a point of escalation: resolving bugs, and reproducing and documenting them for engineering.

  2. Technical Support Engineer

    Oct 2022 — Oct 2023

    Paddle · Richmond, VA

    • Became a product expert, helping customers build, debug, and maintain their integrations with the platform.
    • Provided implementation guidance and sample code, including demo applications for the sales and solutions teams.
    • Acted as a point of escalation for support teams — triaging and expediting issues and raising outage alarms based on evaluated impact.
    • Tested upcoming features, reproduced and documented bugs, and delivered customer-driven product feedback.

  3. Customer Success Manager

    Dec 2021 — Oct 2022

    SignalWire · Richmond, VA

    • Primary onboarding contact for all new customers: fielded integration questions, debugged user code, and guided implementation.
    • Authored technical guides and documentation with code samples; led internal and public technical demos of new products.
    • Built foundational documentation and the internal playbook used by the customer success team.
03

Skills & tools

Languages & Frameworks

  • JavaScript
  • Python
  • Node.js
  • Flask
  • HTML / CSS
  • MongoDB
  • SQL

Technical & Debugging

  • REST APIs
  • Webhooks
  • Data Migration
  • Automation
  • Integrations
  • Git / GitHub
  • Postman
  • Log Analysis

AI Tools

  • LLM-assisted development
  • Claude
  • GitHub Copilot
  • Prompt Engineering
04

Projects

Always building something new! Not all projects are public/open-source.

Chatter chat and audio conferencing demo

Chatter

A full-stack chat and audio conferencing platform with real-time messaging and voice.

  • Node.js
  • WebRTC
  • Real-time
View on GitHub →
Mort-Gauge mortgage calculator demo

Mort-Gauge

A mortgage calculator that also lets you browse public property listings in one place.

  • Node.js
  • APIs
View on GitHub →
YABA blog application screenshot

YABA

Yet Another Blog App — a full-stack blogging platform built to learn the stack end-to-end.

  • Node.js
  • MongoDB
View on GitHub →
05

Let's talk.

The best way to reach me is always email — but I'm on LinkedIn and GitHub too. Whether it's an opportunity or just a question about a project, I'd love to hear from you.

Email me LinkedIn GitHub